Privacy Policy

This Privacy Policy explains what information Eagle Trace ("we", "us", "our") collects and how we use it across both of our apps and our website: Eagle Trace (school-bus tracking, eagletrace.in and the Eagle Trace Android app) and Eagle Vision (personal vehicle tracking, the Eagle Vision Android app), together the "Service". By using either app or our website, you agree to this Policy. This Policy should be read alongside our Terms & Conditions.

1. Information We Collect

• Account information: your name, email address and a Google account identifier, obtained through Google Sign-In. We never see or store your Google password.
• Profile details: mobile number, and, for a Bus Owner, a business name and owner code.
• Role and approval data: your account type (Admin, Bus Owner, Driver, Parent, or an Eagle Vision vehicle owner), approval status, and subscription/plan details.
• Location data: see the dedicated section below - the details differ between Eagle Trace and Eagle Vision.
• Device identifier: a one-way, irreversible hash of your device's identifier, used only to keep one account signed in on one phone at a time per app. We do not store the underlying device identifier itself.
• Vehicle/bus details: for Eagle Trace, buses, routes and schools added by a Bus Owner; for Eagle Vision, the vehicles you register and any GPS tracker paired to them.
• A child's name (Parent accounts only): used solely as a label to show which child a bus/route assignment belongs to. See "Children's Information" below.
• Push notification token: issued by Google Firebase to deliver alerts (e.g. "bus started", SOS acknowledgement) to your device.

2. Location Data Specifically

Eagle Trace: when a Driver starts a trip, their phone shares live GPS location for the duration of that trip, so the assigned bus can be tracked on the live map and trip history. Parents, Bus Owners and Admins do not share their own device's location to use the Service.

Eagle Vision: your own phone's location is not used to track your vehicle. Instead, location comes from an optional GPS tracker device you choose to pair to your vehicle. Until a tracker is paired and actively reporting, no live location exists for that vehicle.

Either way, a bus's or vehicle's location is only ever visible to the accounts it's meant for - the linked Parent, the responsible Bus Owner/Admin, or the vehicle's own owner - never published publicly or shown to unrelated accounts.

3. How We Use Information

We use the information above to: operate live tracking, voice and push alerts, and trip/vehicle history; approve accounts and manage subscriptions; provide safety features such as SOS; respond to support requests; and maintain the security of the Service, including the one-account-one-device protection described above.

4. Sharing of Information

We do not sell your information, and we do not share it with advertisers or data brokers. Information is shared only: within your own account's intended audience (e.g., a bus's location with its linked Parent); with trusted service providers who help us run the Service (Google Sign-In, Firebase push notifications, and mapping providers), under their own privacy terms; or where required by law.

5. Data Retention

Phone-GPS trip history (Eagle Trace) is retained for a limited recent period, shown in the app, currently 7 days. Optional hardware-tracker history (either app, once a tracker is paired) is retained for up to 1 year. Account and profile information is kept for as long as your account is active, and deleted on request as described below.

6. Security

All traffic between the apps, our website and our servers is encrypted (HTTPS). We never see or store your Google password - sign-in is handled entirely by Google. Device identifiers are stored only as a one-way hash, not in reversible form.

7. Children's Information

Neither app is directed at children, and a child does not create their own account or use the app themselves. In Eagle Trace, a Parent (an adult) may enter their child's name solely to label which child a particular bus/route assignment is for. No other information about a child is collected, and a child's name is never shown to anyone outside that Parent's own linked Bus Owner/Driver/Admin, who need it only to run the bus service itself.

8. Your Rights & Account Deletion

You may request access to, correction of, or deletion of your account and associated personal data at any time - whether or not you still have the app installed - by contacting us using the details below. We will act on a deletion request within a reasonable time, except for information we're required by law to keep for longer. See our dedicated Delete Your Account & Data page for the exact steps, what gets deleted, and what may be retained.

9. Third-Party Services

The Service relies on trusted third-party providers, including Google Sign-In (authentication), Google Firebase (push notifications), and mapping/tile providers. Your use of those providers' own features is additionally subject to their respective privacy policies.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes to the Service or for legal or operational reasons. We will update the "Effective date" above when we do. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us