Delete Your Account & Data
Applies to both Eagle Trace (school-bus tracking) and Eagle Vision (personal vehicle tracking)
You can request deletion of your Eagle Trace or Eagle Vision account, and the personal data associated with it, at any time - whether or not you still have the app installed, and whether or not you're currently able to sign in.
How to request deletion
- Contact us at 9403631033 (call or WhatsApp), and tell us which app your account is on (Eagle Trace or Eagle Vision) and the email address your account uses.
- We verify the request belongs to the account holder (or their Bus Owner/parent/guardian account, for a Driver or Parent account created under a Bus Owner's code).
- We delete the account and its associated personal data, and confirm back to you once it's done.
What gets deleted
- Your profile: name, email, mobile number, and (for a Bus Owner) business name and owner code.
- Your Google sign-in link to the account, and your device binding.
- For a Parent account, the child name(s) you entered.
- For Eagle Vision, your registered vehicles and any paired tracker's association with your account.
- Your push-notification token.
What may be retained, and why
Some records aren't deleted immediately, consistent with the Data Retention section of our Privacy Policy:
- Trip/route records that also belong to other accounts (e.g. a Bus Owner's fleet records, or a bus's trip history relied on by other linked Parents) are kept for that Bus Owner's own operations, with your personal identifiers removed from them.
- Information we're required by law to keep for a longer period (e.g. for accounting or dispute purposes) is retained only as long as legally necessary.
Timeframe
We act on deletion requests within a reasonable time, typically within 30 days of verifying the request.
Contact
Eagle Trace
Mobile: 9403631033
Address: 2242 Rly Stn A/P- Akolner, Tal & Dist- Ahilyanagar