Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of our website (eagletrace.in) and both of our apps: Eagle Trace (school-bus tracking) and Eagle Vision (personal vehicle tracking) - together, the "Service" - operated by Eagle Trace ("Eagle Trace", "we", "us", or "our"). By creating an account, signing in, downloading either app, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service. This page applies to both apps; where a term is specific to one app, that is stated explicitly.

1. The Service

Eagle Trace is a school-bus tracking and management platform that connects school/transport administrators, bus owners, drivers, and parents. Depending on your role, the Service may let you manage buses, routes, drivers and parents; share or view live bus location during an active trip; receive voice and push alerts; and view recent trip history.

Eagle Vision is a separate app for individual car/bike owners to track their own personal vehicle(s). It lets you register a vehicle, optionally pair a GPS tracker device to it, view its live location and history once a tracker is reporting, use an SOS button, and set geofence zones.

2. Accounts & Roles

To use most features you must create an account and sign in with Google. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. You must provide accurate information (such as your mobile number and, where applicable, business name) when registering, and keep it up to date.

Eagle Trace uses distinct account roles — Admin, Bus Owner, Driver, and Parent — each with different permissions. Some accounts (such as Driver and Parent accounts) are linked to, and approved by, a specific Bus Owner or Admin, and access may be limited or withdrawn by that Bus Owner or Admin in accordance with the Service's normal approval workflow. Eagle Vision accounts (vehicle owners) are independent of any Bus Owner, but still require Admin approval before first use, same as every other role.

The same Google account may be used to sign in to both apps - doing so links Eagle Vision access to your existing Eagle Trace account (or vice versa) without changing your underlying role in either app.

3. Responsibilities by Role

• Admin: responsible for approving accounts, managing plans/subscriptions and overseeing the platform's proper use.
• Bus Owner: responsible for the accuracy of school, bus, route and driver/parent information they add, and for the conduct of drivers operating under their account.
• Driver: responsible for starting and ending trips accurately, for operating their vehicle safely and in compliance with applicable traffic and transport laws, and for only sharing live location while a trip is genuinely in progress.
• Parent: responsible for using trip and location information as a convenience tool alongside, and never as a replacement for, their own arrangements for their child's safety.
• Eagle Vision vehicle owner: responsible for the accuracy of the vehicle details they register, for the lawful use of any GPS tracker device they pair to it, and for using location/SOS features as a convenience and personal-safety aid rather than a guaranteed monitoring or recovery service.

Starting and ending each trip accurately, at the correct time and location, is the responsibility of the Bus Owner, the School, and the Driver associated with that trip. If a trip is not started or ended as required, the Bus Owner, School, and/or Driver responsible for that lapse — and not Eagle Trace — shall be the only person(s)/authority solely liable for any claims, disputes, or consequences arising out of it.

4. Location & GPS Data

Eagle Trace: when a Driver starts a trip, the Driver's device shares live GPS location so that the assigned bus can be tracked for the duration of that trip. This location data is used to power live map views, arrival/departure voice alerts, and trip history (retained for a limited period, such as recent days, as shown in the app). Parents and other roles do not need to share their own device's GPS location to use the Service.

Eagle Vision: your own phone's location is not used to track your vehicle. Instead, location comes from an optional GPS tracker device you choose to pair to your vehicle, and is only available once that tracker is paired and actively reporting. Until then, no live location exists for that vehicle.

Further detail on what is collected and how it is used is set out in our Privacy Policy.

5. Subscriptions & Access

Continued access to certain features may depend on an active subscription or plan associated with your Bus Owner or Admin account, including plan validity/expiry dates set within the platform. Eagle Trace or the responsible Admin/Bus Owner may suspend or limit access to features if a subscription lapses, without that affecting the underlying trip and safety functionality already delivered.

No Refunds: Once a subscription or plan payment has been made, it is non-refundable, including in cases of early cancellation, non-use, or a change in plan, except where required otherwise by applicable law.

6. Acceptable Use

You agree not to: (a) provide false information when registering a school, bus, route, or person; (b) attempt to access accounts, buses, or data you are not authorized to view; (c) interfere with or disrupt the Service, including its location-tracking or notification systems; (d) use the Service for any unlawful purpose; or (e) attempt to reverse-engineer, scrape, or misuse the platform's data or infrastructure.

7. Safety Disclaimer

The Service is a tracking and communication aid. It is not a safety guarantee, does not replace responsible driving, adult supervision, or a school's own transport-safety procedures, and may be affected by factors outside our control such as GPS accuracy, network connectivity, or device settings. Eagle Trace is not responsible for incidents arising from a Driver's conduct, a vehicle's condition, or a user's reliance on the Service in place of direct supervision or communication.

For Parents specifically, Eagle Trace only facilitates live tracking and status updates of the assigned bus. Eagle Trace does not itself operate, own, or control any bus, route, driver, or transport service, and is not a party to the transport arrangement between a parent, school, and Bus Owner.

For Eagle Vision specifically: location and SOS features depend entirely on an optional, separately-purchased GPS tracker device that you source, install, and maintain yourself. Eagle Trace does not manufacture, sell, install, or guarantee the performance of any such device, and is not responsible for a tracker's accuracy, uptime, tampering, theft, or failure to report. Eagle Vision is not a vehicle recovery, anti-theft, or emergency-response service, and SOS alerts are delivered only to the accounts you've connected, not to emergency services.

Eagle Trace shall not be responsible for any direct or indirect claims, losses, or damages arising due to a technical glitch, a mistake made by a Driver or any other user, or the criminal or malicious intent or acts of any user of the Service.

8. Third-Party Services

The Service uses trusted third-party providers to operate, including Google Sign-In for authentication and mapping/location services. Your use of those providers' own features is additionally subject to their respective terms and privacy policies.

9. Intellectual Property

The Eagle Trace and Eagle Vision names, logos, website, apps, and underlying software are the property of Eagle Trace and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service except as necessary for your own permitted use of it.

10. Suspension & Termination

We may suspend or terminate your access to the Service, without prior notice, if we reasonably believe you have violated these Terms, misused the platform, or if required to do so by law. You may stop using the Service, or request account deletion, at any time by contacting us using the details below.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that location data will always be accurate or timely.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Eagle Trace and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or goodwill, arising from or related to your use of, or inability to use, the Service.

13. Indemnification

You agree to indemnify and hold Eagle Trace harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service or for legal or operational reasons. We will update the "Effective date" above when we do. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of India, without regard to its conflict-of-law principles. Any disputes arising from these Terms or the Service shall be subject to Ahmednagar Jurisdiction only.

16. Contact Us